Frequently Asked Questions

• What are your operating hours and phone number?

  We are open Monday - Friday 8am - 5pm. Our phone number is 518.409.4113

• Which filetype should be used when submitting files?

  Our preferred method is Hi-Resolution PDF with fonts and images embedded and saved in CMYK – Files submitted in RGB may not match colors displayed on-screen. We do also accept files in most graphic programs.

• What is an acceptable resolution for final printing files, or links?

  Our preference is 300 dpi but understand not all files can be 300 dpi, as such we will accept a minimum of 220 dpi. Please note that images pulled from the internet are often low resolution (typically 72 dpi or 96 dpi). Please avoid these, as they will appear very pixelated when printed.

• Is white considered a color when printing?

  The quick easy answer is no. White is assumed to be the color of the paper being printed. In some cases where the printing media is not white it may be necessary to print with a white ink, but that is not offered digitally.

• What is a Bleed and how much do I need?

  Bleed is when the print area goes to the edge of the sheet or beyond the final cutting of the print. Which allows final print to “bleed” off the edge of the product. Bleed recommendation is 1/4 inch (.250 ) on all sides.

• What type of Finishing and Binding options does M and M Digital Printing offer?

  • Saddle-Stitch
  • Plastic Coil with Clear Cover and Black Poly Back ( other colors available )
  • Folding and Bundling
  • Padding
  • Die Cutting
  • Tabbing
  • Shrink-Wrapping
  • Specific Amount Bundling
  • Hole Punching
  • Stapling

• How do I submit files to M and M Digital Printing?

  Please send your files via email attachment. Please use [email protected]. In your email be sure to specify any pertinent information for specifications. Quantity, Size and Material are the two most important factors. If your files is too large for email, please use a cloud link or dropbox. We can setup a Dropbox folder for you to use for a small fee.

• How long will it take to get my order once I approve final proofs and pricing?

  Most orders will be ready within 4 business days after you approve your proof. If you need a specific turnaround or finish date please advise when placing your initial order. Large format prints are typically same day turnaround.

• Can you ship my order to me?

  We are happy to ship to you anywhere around the country. Please provide us the exact shipping address (street address if available), along with the quantity and product type you want to order, and we will let you know the additional shipping costs.

• Can you mail my postcards, brochures, general mailers, etc. if I send you a mailing list?

  Of course we can! M and M Digital Printing are experts at mailing your material to a list of mailing addresses that you supply. Simply tell us you want your order mailed, and provide the Excel list. Be sure to setup your Excel file with the customers name, address, city, state and zip in separate columns.

• Do you offer EDDM services?

  We certainly do! Use Every Door Direct Mail® (EDDM®) services to promote your small business in your local community. Wether you're having a sale, opening a new location, or offering coupons, EDDM can help you send postcards, menus, and flyers to the right customers. M and M Digital Printing works directly with USPS to ensure your job is done right, the first time.

• Do you offer RUSH turnaround?

  For most items we can, at your request, honor a RUSH turnaround. RUSH charges vary depending on the order. Please let us know in your quote request if you need RUSH turnaround.